Shipping policy
Shipping Policy
At Hidden Heirlooms, we are committed to providing you with the best shopping experience possible. Below is our shipping policy to help you understand how we handle shipping for your orders.
Shipping Methods and Rates
We offer a variety of shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days. Rates vary based on location.
- Expedited Shipping: Delivery within 2-3 business days. Additional fees apply.
- Express Shipping: Next-day delivery available for select areas. Higher rates apply.
Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email with tracking information once your order has shipped.
International Shipping
We currently ship internationally within North America. Please note that customs duties and taxes may apply, and these charges are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can track your order on our website or through the carrier's website.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us at [Your Contact Email] within 7 days of the expected delivery date. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer service team at Hiddenheirloomsbc@gmail.com
Thank you for choosing Hidden Heirlooms! We appreciate your business and look forward to serving you.