Refund policy
No Returns or Refunds
All sales at Hidden Heirlooms are final. We do not accept returns, exchanges, or provide refunds under any circumstances.
Please review all product descriptions, photos, and details carefully before completing your purchase.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery so we can evaluate the issue.
📧 Hiddenheirloomsbc@gmail.com
To assist us in resolving the matter, please include:
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Your order number
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Photos of the item and packaging
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A description of the issue
We will review the situation and determine the appropriate next steps.
Non‑Returnable Items
Because all sales are final, the following items cannot be returned or refunded:
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Regular‑priced items
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Sale items
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Custom or personalized items
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Gift cards
Order Cancellations
Orders cannot be canceled once they have been placed, as processing begins immediately.
Contact Us
If you have any questions about this policy, reach out anytime:
📧 Hiddenheirloomsbc@gmail.com